Low impact

Human in the loop means making sure the human is not out of the loop

A reviewer’s hand hovers over an approve button while the work it approves has already moved on without them. AI assisted.Agents now act before we ask and reach past what we authorized. A person in…

I ran a 7-week AI workshop for designers (that wasn’t really about AI)

It was about what a designer really needed to know about shipping to production, and what people truly wanted from online learningContinue reading on UX Collective »

Nobody feels heard by a report

Why the forward-deployed engineer boom stops at the customer.Continue reading on UX Collective »

The AI experience doesn’t care about your org chart

AI is bringing content design, enterprise content strategy, knowledge management, and model behavior into the same user experience. Our ways of working haven’t caught up.Image generated by…

Nobody wants your AI app

The switchboard operator’s job was automated out of existence. The work it became, the invisible systems that now connect every call, is worth more than the job ever was. AI is about to do the same…

What I told the CFO when he asked why design matters

How to sell design and show the impact of design outcomes to business and finance leaders.Many years ago a business unit CFO told me: “I don’t need another presentation explaining why design is…

How getting good at your job can stop you getting better

Many experienced people plateau out of sight. Whether they keep growing depends partly on the problems they’re given to tackle.Continue reading on UX Collective »

Taste is not a design methodology

Judgment brings the facts. Agency puts them on the table. AI assisted.It has become our favorite answer to AI-generated sameness. The reality is good products come from judgment built on facts, and…

Content & Quality

How to talk about a design that looks worse on paper

Why it took Microsoft 5 years to roll out an ‘obvious fix’Continue reading on UX Collective »

The synth everyone owned and few could program: a lesson for AI design

AI made quality available to everyone, and made it average. What sets work apart now is a decision you can see.An AI assistant helped me write this. The ideas, the data and the final edit are…