The usability research the rest of the field cites.
The usability research the rest of the field cites · 12 stories
AI can help you organize research you’ve already collected, but it can’t create research evidence about the specific, messy experience of real users.
Read on Nielsen Norman Group →AI lets teams build faster than UX can evaluate. UX can adapt by building shared judgment, accelerating evaluation, and guiding AI-generated designs.
Read on Nielsen Norman Group →Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Courses focused on long-lasting skills for UX professionals. November 9 - 13, 2026.
Read on Nielsen Norman Group →Plain-language definitions of the AI terms that come up in product and design work, from tokens and context windows to agents, evals, and prompt injection.
Read on Nielsen Norman Group →When users didn’t know whether an image was AI-generated, the images we tested did not create any perception penalty compared to stock photos.
Content & Quality Policy & Penalties
Read on Nielsen Norman Group →Psychological ownership can make you more effective, but you’ll struggle if it attaches to things you can’t control. Spot misplaced ownership and redirect it.
Read on Nielsen Norman Group →One output cannot establish how well an AI system performs. Evaluate with multiple representative inputs, repeated runs, and confidence intervals.
Read on Nielsen Norman Group →Pressure to adopt AI isn't evidence that a tool helps. The PROVE framework tests one tool against one task and produces a provisional decision you can defend.
Read on Nielsen Norman Group →Dogfooding, or using your own products internally, helps catch bugs, but it can't replace user research: your team knows too much to represent real users.
Read on Nielsen Norman Group →Take up to 2 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX professionals. October 26 - October 29, 2026.
Read on Nielsen Norman Group →NN/G is hiring a People & Culture Generalist. This is a fully remote, permanent role running the day-to-day of our People function. Three to five years of People Operations or HR generalist…
Read on Nielsen Norman Group →A survey of 604 tech and design professionals found that “UX” remains the default name for our field, while alternative names remain fragmented.
Read on Nielsen Norman Group →Last refreshed Aug 29, 2026 · 6:36 PM · Subscribe to our combined RSS feed
